PRIVACY POLICY

1. Introduction

This Privacy Policy describes how Lanka Venture Solutions (PVT) LTD (“Company”, “we”, “us”) collects, processes, stores, and protects personal data of users and customers of the Bamboo Soul website.

By using the Website or placing an order, you consent to data processing as described herein.

2. Personal Data Collected

We may collect the following personal data:

- full name;

- email address;

- phone number;

- billing and shipping address;

- order details;

- payment-related data (processed by third-party providers);

- IP address and technical usage data.

The Company does not store full payment card details.

3. Purpose of Data Processing

Personal data is processed strictly for:

- order processing and fulfillment;

- shipping, logistics, and customs documentation;

- return and refund handling;

- customer support;

- compliance with legal, tax, and regulatory obligations;

- fraud prevention.

4. Data Sharing

Personal data may be shared only with:

- payment service providers;

- logistics and shipping partners;

- customs brokers and authorities, where required;

- governmental or regulatory bodies, if legally obligated.

All third parties are required to ensure adequate data protection measures.

5. International Data Transfers

Due to the international nature of shipping and payment processing, personal data may be transferred to and processed in countries outside the user’s country of residence, including Sri Lanka.

By placing an order, the user expressly consents to such international data transfers.

6. Data Retention & Security

Personal data is retained only for as long as necessary to:

- fulfill contractual obligations;

- comply with legal requirements.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

7. User Rights

Users have the right to:

- request access to their personal data;

- request correction or deletion of inaccurate data;

- withdraw consent, where applicable.

Requests should be sent to:

hello.bamboosoul@gmail.com

8. Cookies

The Website uses cookies and similar technologies to:

- enhance user experience;

- analyze Website performance.

Users may manage cookie preferences through browser settings.

9. Policy Updates

The Company reserves the right to update this Privacy Policy at any time.

Updates become effective upon publication on the Website.

10. Contact

For privacy-related inquiries:

hello.bamboosoul@gmail.com