SHIPPING POLICY

1. General Information

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through the Bamboo Soul website, operated by Lanka Venture Solutions (PVT) LTD, a company incorporated under the laws of Sri Lanka.

By placing an order on our Website, you acknowledge and agree to the terms of this Shipping Policy.

2. Shipping Geography

We offer international shipping worldwide, subject to availability and logistics feasibility.

Please note that delivery to certain countries or regions may require additional confirmation due to:

- international shipping restrictions;

- customs regulations;

- carrier limitations;

- geopolitical or logistical constraints.

Shipping availability to your destination must be confirmed with our team prior to order processing.

3. Shipping Methods

Shipping methods are selected at our discretion based on:

- destination country;

- size, weight, and nature of the product;

- available logistics partners.

All shipments are handled by third-party international carriers.

4. Shipping Costs

All shipping costs are calculated individually and are fully borne by the customer.

Shipping fees:

- are not included in the product price unless expressly stated;

- do not include customs duties, import taxes, VAT, or other governmental charges imposed by the destination country.

The Company is not responsible for any additional fees charged by customs authorities or financial institutions.

5. Delivery Timeframes

Delivery timeframes provided on the Website or via customer communication are estimates only and may vary depending on:

- destination;

- customs clearance procedures;

- external factors beyond the Company’s control.

The Company shall not be held liable for delays caused by customs inspections, force majeure events, or actions of third parties.

6. Customs Clearance

The customer is solely responsible for:

- compliance with import regulations of the destination country;

- payment of all applicable customs duties, taxes, and fees;

- providing accurate and complete delivery and contact information.

Failure to comply with customs requirements may result in delays, additional costs, or return of the shipment.

7. Transfer of Risk

Risk of loss or damage to the products transfers to the customer at the moment the shipment is handed over to the carrier.

The Company is not responsible for damage, loss, or delay occurring after the products have been transferred to the carrier.

8. Undeliverable Shipments

If a shipment is returned due to:

- incorrect or incomplete address;

- refusal by the recipient;

- failure to pay customs duties or taxes,

- all costs associated with return shipping, storage, and re-delivery shall be borne by the customer.

Refunds, if applicable, will be processed only after deduction of all incurred costs.

9. Force Majeure

The Company shall not be liable for failure or delay in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, strikes, pandemics, or transportation disruptions.

10. Contact Information

For shipping inquiries and delivery confirmation, please contact us at:
Email: hello.bamboosoul@gmail.com